<?xml version="1.0" encoding="UTF-8"?><urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:video="http://www.google.com/schemas/sitemap-video/1.1"><url><loc>https://five9cxsummit2022.hubs.vidyard.com/watch/4d6MfhVxtpPvnxoVMafzLw</loc><video:video><video:title>Analyst Face Off: Industry Experts Share (and Debate!) their Top CX Predictions</video:title><video:description><![CDATA[Five9 SVP of Marketing Scott Kolman moderates a panel of contact center industry experts including Sheila McGee-Smith of McGee-Smith Analytics, Dave Michels of TalkingPointz, and Zeus Kerravala of ZK Research as they discuss key trends and what it means to stay ahead of your competitors in the world of CX and customer engagement.

Speakers: 
- Zeus Kerravala, Founder & Principal Analyst, ZK Research
- Dave Michels, Principal Analyst & Founder, TalkingPointz
- Sheila McGee-Smith, Founder & Principal Analyst, McGee-Smith Analytics]]></video:description><video:thumbnail_loc>https://cdn.vidyard.com/thumbnails/30843299/1Txh5I6nIHJhIR6EHQ2cZRrCPVxJfHvS.jpg</video:thumbnail_loc><video:player_loc allow_embed="yes">https://play.vidyard.com/4d6MfhVxtpPvnxoVMafzLw.html?video_id=30843299&amp;amp;</video:player_loc><video:content_loc>https://cdn.vidyard.com/videos/W1O7bqQwllyYdIvOdPaX1A/hd.mp4?DwlbUdj2zQB3riTwKVC7XyPXD5r1gaCbhcRlphsicrL_sGkupqWVfUj4omgssf9aXimDm2d2cxIL_mdjOH-eWIfdGf85taemz7gl0NEJ</video:content_loc><video:duration>2905</video:duration></video:video></url><url><loc>https://five9cxsummit2022.hubs.vidyard.com/watch/4swH3rM1Mx4ASAERNbJRPD</loc><video:video><video:title>Enable Your Agents with AI</video:title><video:description><![CDATA[No industry has likely undergone more change than healthcare in the past two years. The healthcare contact center is no different. Hear from Andrea Brown of Teladoc on how they’re using Five9 Agent Assist to empower agents to deal with the most challenging issues.

Speakers: 
- Andrea Brown, Director Workforce & Program Management, Teladoc Health
- Matt Tuckness, AI and Automation Specialist, Five9]]></video:description><video:thumbnail_loc>https://cdn.vidyard.com/thumbnails/JJp6y8--nNT8tqC0HWZb-Q/cf629f2938fda4b572c9bf.jpg</video:thumbnail_loc><video:player_loc allow_embed="yes">https://play.vidyard.com/4swH3rM1Mx4ASAERNbJRPD.html?video_id=30843327&amp;amp;</video:player_loc><video:content_loc>https://cdn.vidyard.com/videos/JJp6y8--nNT8tqC0HWZb-Q/hd.mp4?GJy6aopW1eADKQxfKTofgloB2q7nq0tJUi05WHs4kDUGZoisE9UOeHOk5wjgBQA6k4ZZFtT_jLKNxv79W42jqpTRLsPh1fA3mSdDN8Iz</video:content_loc><video:duration>1870</video:duration></video:video></url><url><loc>https://five9cxsummit2022.hubs.vidyard.com/watch/DL9z8gjVkabGGCAakfpJoQ</loc><video:video><video:title>Five9 Vision: President Address</video:title><video:description><![CDATA[President Dan Burkland walks CX Summit attendees through what Five9 is seeing in the contact center industry today. Gain insight on the ever-changing challenge of delivering excellent customer experience with cost efficiency and workforce optimization. ]]></video:description><video:thumbnail_loc>https://cdn.vidyard.com/thumbnails/30446151/e94Iw-vFPcbB9pqWcZl3scKh3RN6wqnK.jpg</video:thumbnail_loc><video:player_loc allow_embed="yes">https://play.vidyard.com/DL9z8gjVkabGGCAakfpJoQ.html?video_id=30446151&amp;amp;</video:player_loc><video:content_loc>https://cdn.vidyard.com/videos/4zC5vkW7sIPEjiN3t0n9mA/hd.mp4?filrkJ85d38NyGSR7AkDhZ9m1dO2-kdHuHTxAe-sIGSNYgfvNmF_qhyZQ1rpYfkF4YhXzqpcKBih1CngW8-9mDVcFdLl-DRNCkMK8Rni</video:content_loc><video:duration>688</video:duration></video:video></url><url><loc>https://five9cxsummit2022.hubs.vidyard.com/watch/J2K8Yr6giJgZMzMJVkdeBU</loc><video:video><video:title>2022 Business Decision Makers Survey</video:title><video:description><![CDATA[Want to know what’s top of mind for business leaders in CX? Join COMMfusion Founder Blair Pleasant and Five9 SVP of Marketing Scott Kolman as they share key results of the recently completed Five9 Business Decision Makers Survey. Hear results from 600+ contact center professionals across seven countries and learn how you shape up against your peers.

Speakers: 
- Scott Kolman, SVP Marketing, Five9
- Blair Pleasant, President & Principal Analyst, COMMfusion
]]></video:description><video:thumbnail_loc>https://cdn.vidyard.com/thumbnails/30684121/v8iQJMAkz_RxPINuopKM7XCvfVKxbgSf.jpg</video:thumbnail_loc><video:player_loc allow_embed="yes">https://play.vidyard.com/J2K8Yr6giJgZMzMJVkdeBU.html?video_id=30684121&amp;amp;</video:player_loc><video:content_loc>https://cdn.vidyard.com/videos/i_XDJ5hew3vQbWCVzPOp8Q/hd.mp4?mKOZEGAdSrLDkm4x_0D7U64mqdDYRO8_eGeyicrOPZsHimswZr4h3gw6LUPY2pIfVjKxmV0uBCtAxeerXdhNjTUNB73StcYt9aftG5BY</video:content_loc><video:duration>2453</video:duration></video:video></url><url><loc>https://five9cxsummit2022.hubs.vidyard.com/watch/JqZbp5banSWBK13TNr3Xu6</loc><video:video><video:title>CX &amp; Operational Metrics: Turn Data into Customer Value</video:title><video:description><![CDATA[Watch the data-loving duo of Metrigy Research CEO and Principal Analyst Robin Gareiss and Five9 CMO Genefa Murphy debate the value of modeling operations around customer, employee, and total experience metrics. Explore different approaches to analytics in the contact center and what, when, and how to measure to drive successful customer, employee, and business outcomes.]]></video:description><video:thumbnail_loc>https://cdn.vidyard.com/thumbnails/30654441/IY1ujZ5j4mPDS0HU-0sZ6dZFOk8DEmVq.jpg</video:thumbnail_loc><video:player_loc allow_embed="yes">https://play.vidyard.com/JqZbp5banSWBK13TNr3Xu6.html?video_id=30654441&amp;amp;</video:player_loc><video:content_loc>https://cdn.vidyard.com/videos/1ParbT_VYM8uyQYQZrjbtQ/hd.mp4?ynzfNGQxb007vBSYcssEOpQSXmYUANKwkIk-QiusJkQ7FWkiICoYOmBW6R-ReEHzYADG8dw4pePppXy-cy09NTFYDCzEShHR2_Cm1fh5</video:content_loc><video:duration>2970</video:duration></video:video></url><url><loc>https://five9cxsummit2022.hubs.vidyard.com/watch/KHHYPpe5sgNJa65kUbLQgb</loc><video:video><video:title>Wyndham Hotels &amp; Resorts Keynote at Five9 CX Summit 2022</video:title><video:description><![CDATA[Real CX needs collaborative intelligence that blends the best of people and technology. Wyndham Hotels & Resorts brings together innovation, empathy, emotion, and humanity. 

In an exclusive keynote interview with Wyndham CIO Scott Strickland and Five9 CMO Genefa Murphy,  learn how Wyndham saved $18M by moving to the cloud and integrated guest registration across 22 brands in 95 countries.  

Read more success stories from organizations making CX work at www.five9.com/customers.]]></video:description><video:thumbnail_loc>https://cdn.vidyard.com/thumbnails/30446635/ZbHcq3FAUGhPzg7e_EEtgA.png</video:thumbnail_loc><video:player_loc allow_embed="yes">https://play.vidyard.com/KHHYPpe5sgNJa65kUbLQgb.html?video_id=30446635&amp;amp;</video:player_loc><video:content_loc>https://cdn.vidyard.com/videos/RbYDYjonM7v5kuq3rQnElw/hd.mp4?PfV8rn-vKyKcGw5kTaUljXhvzPzNJpC1KjF7NSAsSM00Fr-R5SHF6-Wycsr6F159iqx1Imt6pvLyeWvLyd8kbqGC2VNHNbFPPxZhVbGu</video:content_loc><video:duration>1182</video:duration></video:video></url><url><loc>https://five9cxsummit2022.hubs.vidyard.com/watch/NSaLNPFeNVC8HL2ZdAetqN</loc><video:video><video:title>AI &amp; Automation, Enterprise Tools for Modern Customer Experience (featuring Slalom Consulting)</video:title><video:description><![CDATA[Join Slalom’s Carrie Steyer and Amas Tenumah in a fireside chat with Five9 President, Dan Burkland as they explore how AI and automation elevate an organization's customer experience. Carrie examines the global economic benefits as organizations continue to adopt AI more and more. Amas and Dan of Five9 delve into case studies on how organizations accelerate their contact center structure and customer experience through AI.

Speakers: 
- Dan Burkland, President, Five9
- Amas Tenumah, Managing Director, Slalom
- Carrie Steyer, General Manager, Slalom]]></video:description><video:thumbnail_loc>https://cdn.vidyard.com/thumbnails/30654436/7jga2DdzsPHMIKbRAbDwtnHKnYLUrXJF.jpg</video:thumbnail_loc><video:player_loc allow_embed="yes">https://play.vidyard.com/NSaLNPFeNVC8HL2ZdAetqN.html?video_id=30654436&amp;amp;</video:player_loc><video:content_loc>https://cdn.vidyard.com/videos/_b8vwE-kVF7LAkznBMJDSg/hd.mp4?sTbrhgKGBeA1sOP40T74h-tF2SVPg8NWW7ZCoJzw4GmvJtCnnisLkppLOdG0LgNGPaJJCigSed9zt_iUDU9V2VII0Ljsz1on4tegd7PS</video:content_loc><video:duration>2748</video:duration></video:video></url><url><loc>https://five9cxsummit2022.hubs.vidyard.com/watch/SM8XsHATQQ6uibS7nQhPvF</loc><video:video><video:title>Five9 Vision: CEO Address with Rowan Trollope</video:title><video:description><![CDATA[Day 2 of CX Summit begins by looking into the future of the contact center. CEO Rowan Trollope outlines how we strive to emphasize Making CX Work for Real Life. Find out the latest industry trends as well as highlights from the recent international Customer Service Index study. ]]></video:description><video:thumbnail_loc>https://cdn.vidyard.com/thumbnails/30446159/j5zL_IfzSAvZv_BqmD2cg-mdH2TrlsRp.jpg</video:thumbnail_loc><video:player_loc allow_embed="yes">https://play.vidyard.com/SM8XsHATQQ6uibS7nQhPvF.html?video_id=30446159&amp;amp;</video:player_loc><video:content_loc>https://cdn.vidyard.com/videos/YyNcsqagkaShA2gih9g7nA/hd.mp4?Mh0pM5orkkn801dcE7MV1PmWQLGPGvsvAB-vTgHE8jRsgtKcYYhUeUwWvGFAb3SExk2iIXqCc1w8O1i2qQatp2G8IMRoOIINT8ZRGYi6</video:content_loc><video:duration>882</video:duration></video:video></url><url><loc>https://five9cxsummit2022.hubs.vidyard.com/watch/VLbPZZuU2xtfWCExx2iYda</loc><video:video><video:title>Five9 Reimagine CX Awards 2022 Ceremony</video:title><video:description><![CDATA[Nothing reveals the true effectiveness of a solution like customer success stories. See how the Five9 Reimagine CX Awards 2022 winners leveraged the Five9 Intelligent Cloud Contact Center platform to elevate customer experience beyond expectations. 

See more success stories at www.five9.com/customers.]]></video:description><video:thumbnail_loc>https://cdn.vidyard.com/thumbnails/30337232/q_ROk1NAyxPNAnnCOKLZ8A.png</video:thumbnail_loc><video:player_loc allow_embed="yes">https://play.vidyard.com/VLbPZZuU2xtfWCExx2iYda.html?video_id=30337232&amp;amp;</video:player_loc><video:content_loc>https://cdn.vidyard.com/videos/OMyNsqIDf2SscCfDOfzuyg/hd.mp4?aXvqZC7PxQFT1XvLq3URl040t0M4EzVj5lJycJNjw__g4wH5ygdTI9oWg7M8mZyjjmreN-fjMulu8MpnL83FtHFJzqsnISDSvZxjSGOO</video:content_loc><video:duration>1611</video:duration></video:video></url><url><loc>https://five9cxsummit2022.hubs.vidyard.com/watch/dBvedYpxzGVrJjTPE8TJtx</loc><video:video><video:title>Keynote: Five9 Product Innovation</video:title><video:description><![CDATA[Five9 EVP of Product Management Callan Schebella and CTO Jonathan Rosenberg share a look into the future of the contact center and key customer transformations. Hear how Five9 is developing a roadmap to help you optimize your operations and increase business agility. Learn about what’s new and what’s coming across the Five9 portfolio.]]></video:description><video:thumbnail_loc>https://cdn.vidyard.com/thumbnails/30446166/8I44Z45mTeuga9k2h2AoI9tx5fdcSmDl.jpg</video:thumbnail_loc><video:player_loc allow_embed="yes">https://play.vidyard.com/dBvedYpxzGVrJjTPE8TJtx.html?video_id=30446166&amp;amp;</video:player_loc><video:content_loc>https://cdn.vidyard.com/videos/RvwCDr3yoA735TmImxIiEw/hd.mp4?kEqdNeODygskxrABLxuZnOI8miYf1iVZu70rd7Dv0XNa9sqjA2q3daY5LxzRPnq3lFebiwbT7uGjlQ-kTTACeM9q1IebRcin8Iivrhei</video:content_loc><video:duration>3589</video:duration></video:video></url><url><loc>https://five9cxsummit2022.hubs.vidyard.com/watch/e1KYR7NkEFZB6RkWaqR3Qu</loc><video:video><video:title>The Collaborative Intelligence Paradigm Shift for the CIO (featuring and sponsored by Kyndryl)</video:title><video:description><![CDATA[CIOs believe in the value AI can bring to both customer experience and employee engagement, improving scale, and reducing costs. Yet there are challenges when it comes to the level of effort to implement and support it, time to value, and realizing the elusive value proposition. How will AI move from a niche tool in the CIOs toolbox to a foundational platform? This session is sponsored by Kyndryl.

Speakers include: 
- Tony Sorensen, VP, Information Technology, Five9
- Scott Strickland, CIO, Wyndham Hotels
- Dennis Perpetua, CTO, Kyndryl Digital Workplace Services
- Darren O'Meara, CIO, OnProcess Technology]]></video:description><video:thumbnail_loc>https://cdn.vidyard.com/thumbnails/30447984/8EiW_s40VP0IRmaizBVxGBgN9ziJKC04.jpg</video:thumbnail_loc><video:player_loc allow_embed="yes">https://play.vidyard.com/e1KYR7NkEFZB6RkWaqR3Qu.html?video_id=30447984&amp;amp;</video:player_loc><video:content_loc>https://cdn.vidyard.com/videos/S3Jn8lYe8flnm2ngNx5-EA/hd.mp4?EIL3WhG2b83JPjP6wV7Mfxa7x0vsR0coLufsmUtWgFjbAdCEAWv3j3I6fAidC0nlG-IjuZev22KBghSx66O9nxdrywzI3Y2aE0JXr8xm</video:content_loc><video:duration>3696</video:duration></video:video></url><url><loc>https://five9cxsummit2022.hubs.vidyard.com/watch/iJd1nWiJZRhXGXk9WHuwbq</loc><video:video><video:title>Women in Technology Panel</video:title><video:description><![CDATA[This Women in Technology panel features CX and EX leaders sharing their stories on how they are moving the needle when it comes to DE&I, what’s worked, what hasn’t and their perspectives on how to grow all types of talent across your organization.

Speakers include: 
- Genefa Murphy, CMO, Five9
- Andy Dignan, EVP Service Delivery, Five9
- Julie Derybowski, VP of the Global Contact Center, KAR Global
- Gail Mahan, Director, Call Center Planning & Technology, Alaska Airlines
- Katrina Ghazarian, CEO, Gameday HR
- Lisa DeFalco, CEO & Chief Product Designer, TPG]]></video:description><video:thumbnail_loc>https://cdn.vidyard.com/thumbnails/30370192/6ivXQKIy2rAML9x-As9xnemBXfOJabTG.jpg</video:thumbnail_loc><video:player_loc allow_embed="yes">https://play.vidyard.com/iJd1nWiJZRhXGXk9WHuwbq.html?video_id=30370192&amp;amp;</video:player_loc><video:content_loc>https://cdn.vidyard.com/videos/5EAmepwlvxvm3Jn8mD_GJg/hd.mp4?fLlsKLLRvk1HpdIXd-g-ztRcCQjloZX2CtMVyUqhW-OngXL7tVSbAsjIY4ba__nD5p25g8XkTIz0E9fTz1pTySVxRD9rqEmaJB0Uhaw2</video:content_loc><video:duration>2051</video:duration></video:video></url><url><loc>https://five9cxsummit2022.hubs.vidyard.com/watch/oHmfUYpRt7F8qFuHQM5GpE</loc><video:video><video:title>Elevate Self-Service with Conversational AI</video:title><video:description><![CDATA[Want to scale your workforce and empower your customers? Join Scott Baker, Senior Analyst at Opus Research, for an insightful panel discussion with Five9 customers on deploying intelligent virtual agents (IVAs) in the contact center. Topics include: IVA maturity across several industries based on Opus survey data; how to get started with Conversational AI and determine the best use cases to support; and how to measure success.

Speakers: 
- Scott Baker, Senior Analyst, Opus Research
- Kim Block, Senior Operational Excellence Manager, Service Delivery, Ricoh USA, INC
- Ed Albrektsen, Director Vendor Solutions & Audit, McKesson]]></video:description><video:thumbnail_loc>https://cdn.vidyard.com/thumbnails/30843302/1V3023ueU3iRtOV7rr_D4BlYZAzT3Qk4.jpg</video:thumbnail_loc><video:player_loc allow_embed="yes">https://play.vidyard.com/oHmfUYpRt7F8qFuHQM5GpE.html?video_id=30843302&amp;amp;</video:player_loc><video:content_loc>https://cdn.vidyard.com/videos/DnAcLMm4nTn6oUxRbsNplg/hd.mp4?3UpvjtCn2hjmUfeDiYzC46LKlJ_2ALIkJO6CMXFhymWmCJmIETnoFKPY96JDbOwBQ4n_5ueaedl56b2P6n2cOFc1AcE3KOXcwFhFiwiQ</video:content_loc><video:duration>3035</video:duration></video:video></url><url><loc>https://five9cxsummit2022.hubs.vidyard.com/watch/wa1XnXYhbvdN9RxohCSJhK</loc><video:video><video:title>Employee Engagement: Elevate Your EX to Improve Your CX</video:title><video:description><![CDATA[Constellation Research Vice President and Principal Analyst Liz Miller hosts a panel on the Great Resignation, focusing on how organizations have managed the change. Panelists include NexRep CEO Teddy Liaw and AdventHealth Vice President of Digital David Oakley.

Speakers: 
- Teddy Liaw, CEO, NexRep
- David Oakley, Vice President of Digital, AdventHealth
- Liz Miller, Vice President & Principal Analyst, Constellation Research]]></video:description><video:thumbnail_loc>https://cdn.vidyard.com/thumbnails/30843304/XkLTzGI5yenXvfqu588TWaAybzPc7Li6.jpg</video:thumbnail_loc><video:player_loc allow_embed="yes">https://play.vidyard.com/wa1XnXYhbvdN9RxohCSJhK.html?video_id=30843304&amp;amp;</video:player_loc><video:content_loc>https://cdn.vidyard.com/videos/BtpX8b3qBlGyaDEy9zp8vQ/hd.mp4?84cmGRnbpNOV_jXKc-Slg5H0e0X5DUVnn-O0hC59zVMBBirHQJvNjuVul5vsfVQsYmYYKTi7joo_z-6VF8C04NvS943H2VaOIkiRmeL6</video:content_loc><video:duration>3068</video:duration></video:video></url><url><loc>https://five9cxsummit2022.hubs.vidyard.com/watch/zZBrHWnNGpQh577j2tmAaZ</loc><video:video><video:title>CEO Welcome Comments</video:title><video:description><![CDATA[]]></video:description><video:thumbnail_loc>https://cdn.vidyard.com/thumbnails/v36KVqC5zc5cFHIH-ZwsIw/135851df8694d233e2a18e.jpg</video:thumbnail_loc><video:player_loc allow_embed="yes">https://play.vidyard.com/zZBrHWnNGpQh577j2tmAaZ.html?video_id=31352701&amp;amp;</video:player_loc><video:content_loc>https://cdn.vidyard.com/videos/v36KVqC5zc5cFHIH-ZwsIw/hd.mp4?VpqDDYNckIaci61eYtYvq-p8MhmsF-Ux9K_3_-bGOO4hK-y1DGYCkrPRWhsjx8h1A_u2H0R06t8dh-Ln5-Iy8aF5dVxvOhUbYC1LlF7N</video:content_loc><video:duration>419</video:duration></video:video></url><url><loc>https://five9cxsummit2022.hubs.vidyard.com/</loc></url><url><loc>https://five9cxsummit2022.hubs.vidyard.com/categories/five9-keynotes</loc></url><url><loc>https://five9cxsummit2022.hubs.vidyard.com/categories/circle-of-excellence</loc></url><url><loc>https://five9cxsummit2022.hubs.vidyard.com/categories/sponsored-session</loc></url></urlset>